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Week #19 - GDPR & the customer experience frontline (part 1)

It doesn't matter how well - or ill - prepared you are for the GDPR and new Data Protection Act, you need to make sure your frontline teams (in store, in the contact centre or working in the field) are too. It's time for some training...
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  • 14 views

Teaching New Dogs Old Tricks!

How the resurgence of traditional techniques can create cut through and value in a digital age
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  • 18 views

Remove unpredictability in a changing environment

The last few years have been characterised by their unpredictability. From the financial crisis and Brexit to extreme weather events, circumstances beyond our control, either directly or indirectly, can have a knock-on effect on consumers and their supporting organisations.
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  • 105 views

Regulation Hub Update - April 2018

DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.
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  • 97 views

10 Articles you should read if you want to launch your first Direct Marketing Campaign

Direct Marketing is still very much alive in this online marketing age, in fact, it is making quite a come back as it has better cut through and proven returns. 
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  • 67 views

GDPR Insights - Legitimate Interest Industry Report

This Legitimate Interest Industry Report explores fastmap's research on Legitimate Interest and is endorsed by the Institute of Fundraising and international law firm DWF. Learn more about fastmap's evidence-based approach to Legitimate Interest.
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  • 53 views

Masterclass: Recognising the needs of vulnerable consumers and how to make reasonable adjustments

Learn to understand the needs of vulnerable consumers and how to train and support your employees to do the same in our Recognising the needs of vulnerable consumers and how to make reasonable adjustments masterclass.
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  • 695 views

MyMailing.co.uk - the free SaaS sortation service now supports Mailmark

The Software bureau has updated the free online sortation service MyMailing.co.uk to now include support for Mailmark
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  • 28 views

DMA Mentoring Scheme

Fancy yourself a mentor or mentee? Get involved in our next round this coming May.
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  • 109 views