Stephen Sullivan
Founder - Channel Doctors & Vice Chair of DMA's Contact Centre Council
Channel Doctors
18 Apr 2018
Week #19 - GDPR & the customer experience frontline (part 1)
It doesn't matter how well - or ill - prepared you are for the GDPR and new Data Protection Act, you need to make sure your frontline teams (in store, in the contact centre or working in the field) are too. It's time for some training...
17 Apr 2018
Teaching New Dogs Old Tricks!
How the resurgence of traditional techniques can create cut through and value in a digital age
16 Apr 2018
Remove unpredictability in a changing environment
The last few years have been characterised by their unpredictability. From the financial crisis and Brexit to extreme weather events, circumstances beyond our control, either directly or indirectly, can have a knock-on effect on consumers and their supporting organisations.
16 Apr 2018
Regulation Hub Update - April 2018
DMA Contact Centre Council meet every month to actively seek to identify, reinforce, share and shape best practice. Find their regulation update here.
16 Apr 2018
10 Articles you should read if you want to launch your first Direct Marketing Campaign
Direct Marketing is still very much alive in this online marketing age, in fact, it is making quite a come back as it has better cut through and proven returns.
13 Apr 2018
GDPR Insights - Legitimate Interest Industry Report
This Legitimate Interest Industry Report explores fastmap's research on Legitimate Interest and is endorsed by the Institute of Fundraising and international law firm DWF. Learn more about fastmap's evidence-based approach to Legitimate Interest.
13 Apr 2018
Masterclass: Recognising the needs of vulnerable consumers and how to make reasonable adjustments
Learn to understand the needs of vulnerable consumers and how to train and support your employees to do the same in our Recognising the needs of vulnerable consumers and how to make reasonable adjustments masterclass.
13 Apr 2018
MyMailing.co.uk - the free SaaS sortation service now supports Mailmark
The Software bureau has updated the free online sortation service MyMailing.co.uk to now include support for Mailmark
13 Apr 2018
DMA Mentoring Scheme
Fancy yourself a mentor or mentee? Get involved in our next round this coming May.
