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Customer Engagement: The latest IDM training


It is vitally important to keep customers engaged at every stage of the purchase journey; from engaging the right customers in the start of the relationship through to building loyalty and winning brand advocates.

Check out the short courses The IDM offer for managing and strengthening the customer relationship:

Customer Acquisition: Learn multichannel acquisition strategies, tactics and skills that will help you win more of the right customers for your business. Next available date – 1st March.

Customer Retention: Plan and implement successful online and offline customer retention strategies that nurture and improve customer loyalty, and increase ROI for your business. Next available date – 21st February.

Customer Insight: Understand how to develop, analyse, and turn customer insight into actions that create value both for your business, and for your customers. Next available date – 23rd February 

Influencer Marketing: Learn why Influencers so important for brands today and how to implement an effective Influencer strategy. Next available date – 7th February

'If you want to meet great people from the widest range of industries while learning from industry greats in amazing facilities, the IDM is for you' - Katherine Fleet, Matrix 

Remember: if you are a DMA member, contact your account manager, tell them which course you'd like to study and you'll access training at IDM member rates.

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